Here are some common questions and answers
When I look at my roof, I don't see any hail damage. What's all the fuss about?
Hail Damage can't be seen easily, normally you would not see actual holes. The best thing to do is have a representative from Carolina Rooftops physically go up on your roof and inspect it for damage. Hail will drastically compromise the life of the shingles on your roof. Imagine going up on your roof and hitting it a couple hundred times with a hammer. The effect is similar.
How does my insurance company know I had large hail in my neighborhood?
Insurance companies subscribe to different hail reporting and tracking services. These services can track the hail size and exact location it fell. This helps the insurance companies decide the validity of hail claims. If you had damaging hail, they usually already know it.
What about my gutters, downspouts and siding?
These are also damaged by hail; a representative from Carolina Rooftops will inspect your gutters, downspouts and siding as part of our complete field inspection.
How do I know I'm dealing with a reputable and experienced company?
The amount of hailstorms in the last few years brought a new breed of companies to our area - The Storm Chasers. These companies are either from out of state, uninsured or unable to provide references. It is important that you as a consumer have a company you can turn to if you have any warranty issues down the road, after the job is done. A company offering to give the homeowner money back from an insurance claim typically is a disreputable. These companies are so desperate for business they are willing to do anything. The insurance companies pay fair market cost to cure; there is no money to give away. Avoid companies that just seem to be interested in putting a sign in your yard.
Who do I call first to start a claim?
Once a representative from Carolina Rooftops has inspected and determined the there is damage to your roof, as a service we will call your insurance company to initiate the claims process on your behalf.
What's the relationship between the contractor and insurer?
We will negotiate with the insurance company if it is necessary. Most adjusters do a good job pricing what the repairs will cost in the area, some don't. If the adjuster must be contacted to discuss price issues, we will be happy to do that for our clients. We successfully completed hundreds of storm damage repairs. In almost all cases, we will accept the insurance settlement as full payment.